This website is not intended for children and we do not knowingly collect data relating to children.
Questions and complaints
sibarita aims at all times to handle your personal data carefully and only to use it for the purpose for which it was given. Should you have any questions or complaints about our processing of personal data, please contact us:
sibarita only uses personal data that customers provide to us directly (for example, because they wish to place an order). We typically use the following data:
We protect all customer information provided to us. We do not share your personal data outside sibarita, except for those third parties service providers we use to help us with the processing and delivery of customer orders.
We require all third parties to respect the security of customer data and to treat it in accordance with the law. We do not allow our third party service providers to use customer data for their own purposes and only permit them to process customer data for specified purposes and in accordance with our instructions.
We have put in place appropriate security measures to prevent customer data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access customer to those employees and third party service providers who have a business need to know.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Use of data
We use customer data to:
We only send news and updates to customers who have opted in to receive such information. Customers may unsubscribe at any time from receiving further news and updates.
Retention of data
We keep customer data as long as necessary to process orders. We will retain order information for up to two years, in case of customer queries. The data will then be erased unless the law requires us to keep it longer. For example, by law we have to keep payment records for seven years.
Viewing, changing and deleting data
Customers may send us a request to view, change, delete or transfer data personal to them at any time.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.